Q. When will the gym be re-opening?
A. We will be re-opening our doors on Wednesday 2nd December 2020 at 6am.
Q. Am I still paying my Direct Debit?
A. All direct debit memberships were frozen as soon as the gym was forced to close. Memberships will be unfrozen on the 2nd of December unless otherwise requested.
Q. What happens to my membership if I paid in advance?
A. All accounts were frozen on the 5th of November and any remaining time will continue from the 2nd of December, unless requested otherwise.
Q. I cancelled my Direct Debit, what will happen to my membership?
A. If you are out of contract and have cancelled your Direct Debit there will be no consequences, if you wish to return when we re-open you will simply need to speak to a member of staff who will be able to reinstate your Direct Debit. If you are still under contract and have cancelled, you will need to speak to a member of staff as soon as we re-open to avoid any charges.
Q. Will I have to book my workout?
No, we trialled a booking system but found we were well under capacity, and therefore, you will be able to turn up and train when you please. We will be monitoring this situation and will reintroduce a booking system if necessary.
Q. Will there be social distancing measures in place?
A. Yes, we have introduced lots of measures to ensure social distancing is adhered to. There is a one way system in place around the gym that is clearly marked out, as well as floor markings to denote ample distance around each piece of equipment when it is in use. Some machines that are too close together will be operating at a one machine at a time system and some machines will unfortunately be out of use where social distancing cant be met.
Q. Will classes still be running?
A. We have put together a temporary class timetable which can be found in the classes tab on our website. We will slowly be introducing more classes as it becomes safe to do so and increasing back to our full timetable as soon as we can. For the time being, classes will be capped to allow for social distancing.
Q. Are there extra cleaning measures in place?
A. Yes, we have introduced a number of new cleaning measures to help make the gym a covid secure environment. There is now blue roll holders and antibacterial spray in each room for you to wipe down equipment before and after use. We also have 5 hand sanitiser stations spread around the gym so users can regularly sanitise. We have vastly increased our cleaning schedules to make sure everything is cleaned multiple times a day. You will see various cleaning schedules on display around the gym that show when equipment and facilities were last cleaned. If you have any concerns with the cleanliness of the gym, please inform a member of staff.
Please click on the link below to view our covid-19 risk assessment.