Q. When will the gym be re-opening?
A. We will be re-opening our doors on the 25th of July.
Q. Am I still paying my Direct Debit?
A. All direct debit memberships were frozen as soon as the gym was forced to close. Memberships will be unfrozen on the 25th of July unless otherwise requested.
Q. What happens to my membership if I paid in advance?
A. All accounts were frozen on the 23rd of March and any time remaining on pre-paid memberships will be credited to your account.
Q. I cancelled my Direct Debit, what will happen to my membership?
A. If you are out of contract and have cancelled your Direct Debit there will be no consequences, if you wish to return when we re-open you will simply need to speak to a member of staff who will be able to reinstate your Direct Debit. If you are still under contract and have cancelled, you will need to speak to a member of staff as soon as we re-open to avoid any charges.
Q. Will I have to book my workout?
A. Yes, you will have to book your workouts in advance for the foreseeable future. We will be allowing 5 people every 15 minutes into the gym, meaning there will be no more than 20 people in the gym at one time. Workouts will be limited to one hour and can be booked a maximum of 3 days in advance. Workouts can be booked via facebook messenger or by calling the gym on 01271 817251.
Q. Will there be social distancing measures in place?
A. Yes, we have introduced lots of measures to ensure social distancing is adhered to. There is a one way system in place around the gym that is clearly marked out, as well as floor markings to denote ample distance around each piece of equipment when it is in use. Some machines that are too close together will be operating at a one machine at a time system and some machines will unfortunately be out of use where social distancing cant be met.
Q. Will classes still be running?
A. We have put together a temporary class timetable which can be found in the classes tab and on our Facebook page. We will slowly be introducing more classes as it becomes safe to do so and increasing back to our full timetable as soon as we can. For the time being, studio classes are capped at a maximum of 10 participants and spin classes are capped at a maximum of 5 participants. Due to the low numbers, members will only be allowed to participate in 1 spin class per week with a £2 supplement charge. As soon as it is safe to do so, these measures will be dropped and we will continue our classes as normal.
Q. Are there extra cleaning measures in place?
A. Yes, we have introduced a number of new cleaning measures to help make the gym a covid secure environment. There is now blue roll holders and antibacterial spray in each room for you to wipe down equipment before and after use. We also have 5 hand sanitiser stations spread around the gym so users can regularly sanitise. We have vastly increased our cleaning schedules to make sure everything is cleaned multiple times a day. You will see various cleaning schedules on display around the gym that show when equipment and facilities were last cleaned. If you have any concerns with the cleanliness of the gym, please inform a member of staff.
Please click on the link below to view our covid-19 risk assessment.